SMS Terms & Conditions

Effective Date: November 2026

These SMS Terms & Conditions govern text messages (SMS and RCS) sent by Esler Companies, Authorized Renewal by Andersen Partner ("Company", "we", "us", or "our") to consumers who opt in via our consultation forms at esler.renewalbyandersenspecials.com, associated landing pages, or directly with our service representatives.

1. Program Description

We provide two distinct text messaging programs designed to keep homeowners informed:

• Appointment & Service Notifications: Transactional communications including appointment scheduling confirmations, design consultation reminders, technician pre-arrival alerts, measurement notices, and installation project updates.
• Promotional Offers & Updates: Exclusive window and door replacement discounts, seasonal promotions, and special financing opportunities.

You choose each program separately via affirmative opt-in on our consultation forms. Text messages originate solely from Esler Companies regarding our authorized Renewal by Andersen products and services.

2. How to Opt In & Eligibility

You can opt in by submitting your mobile number and selecting the optional text messaging consent checkbox on our consultation request forms at esler.renewalbyandersenspecials.com. Checking an opt-in checkbox is completely voluntary and is never a condition of purchase, requesting a quote, or scheduling a consultation. Participants must be 18 years of age or older to enroll in our text messaging programs.

3. Message Frequency

Message frequency varies based on your project schedule and communication preferences. For transactional and appointment reminders, frequency is determined by your appointment status. For promotional messages, frequency will not exceed 6 messages per month.

4. Cost & Carrier Rates

Esler Companies does not charge for text messages; however, standard message and data rates may apply depending on your wireless carrier and mobile plan.

5. How to Opt Out (STOP)

You may cancel text messaging at any time. To stop receiving text messages from Esler Companies, simply reply STOP to any text message sent from us. You will receive one final text message confirming that you have been unsubscribed, and no further messages will be sent to your mobile number unless you re-subscribe.

6. How to Get Help (HELP)

For assistance with our messaging service, reply HELP to any text message, call our customer support team directly at (508) 709-5898, or email us at [email protected].

7. Carrier Liability

Mobile carriers (including but not limited to AT&T, Verizon, T-Mobile, and regional wireless carriers) are not liable for delayed or undelivered messages.

9. Contact Us