Consumer Disclosure

Effective Date: November 2026

1. Consent to Communications (TCPA & E-SIGN Notice)

Consultation requests, project estimates, and messaging enrollments are intended solely for adult homeowners and consumers aged 18 and older. By submitting an inquiry or requesting a consultation on esler.renewalbyandersenspecials.com or associated landing pages, you authorize Esler Companies, an authorized Renewal by Andersen partner, to contact you regarding your request through the contact information you provide, as permitted by applicable law.

Consent to automated SMS/RCS messaging is optional and must be provided separately through the applicable unchecked consent checkbox on our forms.

Selecting the Appointment & Service Notifications checkbox authorizes recurring automated appointment and service-related text messages.

Selecting the Promotional Offers & Updates checkbox authorizes recurring automated promotional text messages.

Submitting a form without selecting either checkbox does not constitute consent to receive automated SMS/RCS messages under those programs.

Consent to receive automated marketing communications is not a condition of purchase or receiving a consultation. You may revoke your messaging consent at any time by replying STOP.

2. Paper Copies (E-SIGN Electronic Disclosures)

To the extent you provide affirmative consent to receive electronic disclosures, notices, or automated text messages (SMS/RCS), such communications are delivered electronically, and no paper copies are automatically produced or mailed.

You have the right to request a paper copy of this Consumer Disclosure document free of charge. You can request a physical paper copy at any time by:

• Email: Sending a written request to [email protected].
• Phone: Calling our customer service team at (508) 709-5898.
• Mail: Writing to our headquarters at:
  Esler Companies
  Attn: Consumer Disclosures & Compliance
  10 Reservoir Road, Smithfield, Rhode Island, 02917

Prerecorded & Automated Marketing Calls: For prerecorded or automated marketing telephone calls, separate express consent is obtained and documented as required by applicable law. We do not rely on consultation inquiries or SMS checkboxes as blanket permission for prerecorded marketing calls.

3. Withdrawing Your Consent (Revocation / Opt-Out)

If you have provided consent to receive communications, you may withdraw your consent at any time. Withdrawal of your consent will result in the immediate revocation of your consent for future communications under the applicable program:

• To Opt Out of Text Messages (SMS/RCS): Simply reply STOP to any text message sent from Esler Companies (or reply HELP for assistance). Upon texting STOP, you will receive a single confirmation text confirming your unsubscribe request, and no further text messages will be sent to your mobile number unless you re-subscribe.
• To Opt Out of Phone Calls or General Communications: You may withdraw your consent at any time by emailing us at [email protected], calling (508) 709-5898, or verbally requesting removal from our calling list during any call with our representatives.

4. Updating Your Contact Information

You can update your contact information (such as your mobile telephone number, physical installation address, or email address) at any time to ensure timely delivery of project estimates and appointment notices:

• Email us at [email protected] with your updated details.
• Call our customer service desk at (508) 709-5898.

5. Hardware and Software Requirements

To receive electronic communications or automated text messages (if you have affirmatively opted in), and to access and retain electronic disclosures, the minimum hardware and software requirements are:

• Voice & Text Messaging: A mobile telephone, smartphone, or wireless device capable of receiving standard telephone calls and/or wireless text messages (SMS/RCS) through an active cellular carrier network.
• Accessing Electronic Records: A personal computer, tablet, or smartphone with an active internet connection, a standard web browser capable of viewing modern HTML documents (e.g., Apple Safari, Google Chrome, Mozilla Firefox, or Microsoft Edge), and the ability to download, view, or print standard HTML or PDF files.

6. Costs & Carrier Rates

Esler Companies does not charge consumers for sending or receiving text messages; however, standard message and data rates may apply in accordance with your wireless carrier and mobile service plan. Wireless carriers (including AT&T, Verizon, T-Mobile, and regional providers) are not liable for delayed or undelivered messages.

8. Contact Us

If you have any questions regarding this Consumer Disclosure, your consent status, or our electronic communication practices, please reach out to us: