Privacy Policy

Effective Date: November 2026

1. Overview & Scope of Policy

This Privacy Policy explains how Esler Companies, Authorized Renewal by Andersen Partner ("Company", "we", "us", or "our") collects, uses, protects, and discloses information gathered through esler.renewalbyandersenspecials.com, our consultation booking pages, mobile landing pages, and text messaging (SMS/RCS) programs.

This Privacy Policy applies to all homeowners and visitors who access our website, submit requests for in-home consultations, or opt in to receive communications from Esler Companies. Your use of this website is also subject to our Terms of Use.

2. Information We Collect

A. Information You Provide to Us

When you request an in-home design consultation, window/door project estimate, or contact our customer support team, we collect personal information you submit, including:

• Contact Information: First and last name, physical installation address, zip code, email address, and phone number (including mobile phone number).
• Project Information: Replacement specifications, number of windows or patio doors, architectural style preferences, and project timeline.
• Communications: Contents of questions, messages, survey responses, and feedback you provide.

B. Information Collected Automatically

When you navigate our website, we may collect non-identifying technical data via standard cookies, web beacons, and server log files (such as browser type, IP address, and referring URLs) to optimize site performance and security.

3. How We Use Your Information

We use personal information to respond to consultation requests, schedule appointments, provide window and door replacement services, communicate project updates, and deliver customer support.

Where you have separately opted in, we also use your mobile phone number to send promotional SMS/RCS messages regarding special offers, discounts, and financing opportunities, as described in our SMS Terms & Conditions.

Promotional text messaging consent is optional and is not required to purchase products or request a consultation.

Specifically, our uses of personal information include:

• To schedule, confirm, and conduct free in-home design consultations and measurements.
• To prepare project proposals, custom manufacturing specifications, and installation agreements.
• To deliver essential customer service, warranty support, and installation notices.
• Appointment & Service Notifications (SMS & RCS): Where you have selected the appointment notifications checkbox, to deliver automated appointment confirmations, scheduling updates, and technician pre-arrival alerts.
• Promotional Offers & Updates (SMS & RCS): Where you have separately selected the promotional offers checkbox, to send exclusive window/door replacement discounts, seasonal promotions, and special financing opportunities (not exceeding 6 messages per month).

Consent Notice: Consent to receive automated marketing phone calls or promotional text messages (SMS/RCS) is completely voluntary and is never a condition of purchasing any goods, requesting an estimate, or receiving services from Esler Companies.

4. How We Share Your Information

We do not sell your personal information. We disclose customer information strictly as needed for operational purposes:

• Direct Operational Providers: We work with vetted operational and technical providers (such as secure CRM hosting, cloud scheduling software, and telecommunication carriers) solely to perform services on our behalf under strict confidentiality agreements.
• Legal & Protective Disclosures: We may disclose information if required by law, subpoena, or governmental regulation, or when necessary to protect the rights, property, or physical safety of Esler Companies, our customers, or the public.

6. Your Rights & How to Opt Out

Text Messaging (SMS & RCS) Opt-Out & Help

• To Opt Out (STOP): You can cancel text messaging communications at any time. Simply reply STOP to any text message sent from Esler Companies. Upon texting STOP, you will receive a single confirmation text confirming your unsubscribe request, and no further text messages will be sent to your number.
• To Get Help (HELP): Reply HELP to any text message for assistance, call us at (508) 709-5898, or email [email protected].
• Rates & Frequency: Message and data rates may apply. Message frequency varies based on your project schedule and communication preferences.

Email Communications

You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our emails or contacting our office.

Browser "Do Not Track" (DNT) Signals

Some internet browsers feature a "Do Not Track" (DNT) setting that signals to websites you visit that you do not want your online browsing activity monitored. Our website does not currently alter its data collection practices in response to automated browser DNT signals. You may manage your cookie preferences through your individual browser settings.

7. Data Storage & Security Safeguards

We implement administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. Access is restricted strictly to authorized personnel who require it to prepare your project quotes or perform installation and warranty work.

8. State Privacy Rights (Including California CCPA & Shine the Light)

Residents of California and other states with comprehensive consumer privacy statutes may possess specific statutory data rights regarding their personal information:

• Right to Know & Access: You have the right to request disclosure of the categories and specific pieces of personal information Esler Companies has collected about you, the sources of collection, the business purpose for collecting it, and any service providers with whom data is shared.
• Right to Delete: You have the right to request deletion of your personal data, subject to legal record retention exemptions (such as active window and door manufacturing contracts, transferable warranties, building permits, or tax records).
• Right to Correct: You have the right to request the correction of inaccurate personal records.
• Do Not Sell or Share Personal Information: Esler Companies does not sell personal data. Furthermore, we strictly do not share mobile numbers, SMS/RCS consent records, or text opt-in data with third parties or affiliates for marketing purposes.
• Non-Discrimination: We will never discriminate against you, deny service, charge different rates, or diminish service quality for exercising any data privacy rights.

Exercising Your Rights & Response Timing: To exercise your privacy rights, email [email protected], call (508) 709-5898, or mail our office at 10 Reservoir Road, Smithfield, Rhode Island, 02917. Please provide your full name, installation address, phone number, and details of your request so we can verify your identity. Esler Companies will confirm and respond to verifiable consumer requests within 45 days of receipt.

9. Children’s Privacy & Age Requirements

Our in-home consultation services, estimate requests, customer contracts, and SMS/RCS text messaging programs are intended solely for adult homeowners and consumers aged 18 and older. We do not knowingly solicit or collect personal information from individuals under the age of 18 for consultations or messaging programs. Under no circumstances do we knowingly solicit or collect personal data from children under the age of 13. If we discover that personal information has been submitted by an individual under the age of 13, we will promptly delete that information from our records.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal updates. When changes occur, the updated policy will be posted on this page with an updated "Effective Date."

11. Contact Us

If you have questions, comments, or concerns regarding this Privacy Policy or our text messaging compliance standards, please contact us: